Privacy Policy

Last updated on March 20, 2023

This is the Privacy and Cookies Policy for Nuclera (“we“, “us” and “our website” at https://www.nuclera.com/). It explains how we use your personal information and what rights and options are available to you under applicable privacy laws, including the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

We are committed to protecting and respecting your privacy. If you have any comments or questions you can contact us using the details below.

Data Controller name and contact details:

For the purposes of UK and European Economic Area (EEA) data protection law, (“Data Protection Law”), the data controller is: 

Nuclera Ltd

Address: Nuclera Ltd, One Vision Park, Station Road, Impington, Cambridge, CB24 9NP, United Kingdom

Our data protection contact can be reached at: [[email protected]]

Navigation

This policy sets out:

• Information we collect about you and how it is used
• Cookies and other technologies
• Who we might share your information with
• Where we store your information
• How long we keep your information
• Your rights
• Contact Us
• CCPA Notice

Please read the following carefully to understand our practices regarding your personal information and how we will treat your information. By browsing, signing into and otherwise using the website, you acknowledge that you have read and understood this privacy policy.

Information we collect about you and how it is used

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about Nuclera us, or our products and services, for example when you engage with us via our website or otherwise , or contact us directly by phone or email. We may also collect some limited business information about you where we have identified you as a potential business customer.

The personal information that we collect depends on the context of your interactions with us and our website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Prospect information

This includes contact information and personal information about you which indicates that you may be interested in our products and services. 

We may might receive this information because you have reached out to us directly, or where we may have spoken with you at an event, or because we have received your data from other sources (e.g. publicly available sources such as LinkedIn) and have identified a legitimate basis for a limited and targeted contact with you to assess your interest in our products or services. We will hold this data on our prospects database prior to you creating a full account with us, your rights over this data are as set out further below (see section “Your Rights”).

We collect and process this information either on the basis of your consent, or on the basis of our legitimate interest in developing and enhancing our business.

• Information you give us as part of your general use of our services

This is information about you that you give us directly when you interact with us as part of your general use of the website, for example by filling in forms or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use the website, conduct searches, update details and participate in discussion boards or other social media functions, submit a query, and when you report a problem. It also includes the content of phone calls, which we may record for training purposes and for developing our business with you. 

We collect and process this information typically on the basis of our contract with you (so we can provide our services). We may also use this information on the basis of our legitimate interests to provide you with information, products and services that you request from us.

• Information passively collected regarding your use of the website

We may automatically collect information from you in the event you visit our website. This includes: 

1. Technical information, which may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system and platform;
2. Information about your session, which may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

We collect and process this information on the basis of our legitimate interest in understanding how users engage with our services and informing, developing and enhancing our services (e.g. ensuring content on the website is presented in the most effective manner for you). 

Information for promotional updates and communications

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with promotional update communications by email or by notification on the website about our services.

You can object to further marketing at any time by checking and updating your preferences within your account or selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to [email protected]. 

Information required when you register for a Nuclera account 

When you first register for the Platform, we request your email address and some basic information about you to generate your account. This information includes your IP address, name, job title, company name and geographic location, and your user login credentials.

We collect and process this information on the basis of our contract with you (so we can provide our services).

Information collected when you access Nuclera services: 

• Business information

Job role, company name, company industry, company location, job skills, expertise and areas of interest, linkedin profile URL, twitter profile URL, company website, customer enquiries and responses

We collect and process this information on the basis of our contract with you (so we can provide our services).

• Wider engagement information

Marketing for specific events, groups and surveys, prize draws and competitions, general service information and updates.

We collect and process this information on the basis of our contract with you.

• Cookies and other technologies

The website uses cookies and similar technologies to distinguish you from other users of the website.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies in the table. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the Platform and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use the following types of cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality & Preference cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region)
• Marketing cookies. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making bids or offers on the Platform. If you disable all cookies, you will be unable to complete a bid or offer on the Platform.

If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings then Advanced
2. Under “Privacy and security,” click “Content settings”.
3. Click “Cookies”

For Safari:

1. Choose Preferences then Privacy
2. Click on “Remove all Website Data”

For Mozilla firefox:

1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files then “Preferences”
2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Platform.

Except for essential cookies, all cookies used on our site will expire after 365 days.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below

Cookie Table

See the cookies in use

Who we might share your information with

We may give your information to selected third parties who process your personal information on our behalf and in accordance with our instructions and Data Protection Law. This includes in supporting the services we offer through the website – in particular those providing website and data hosting services, providing fulfilment services, distributing any communications we send and providing IT support services from time to time. These organizations will only use your information to the extent necessary to perform their support functions.

For example, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. We also use Salesforce to support our customer engagement and the provision of our services, and we use Workable to support our hiring and recruitment processes.

We will also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

If Nuclera or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.

If we need to carry out identity verification for the reasons identified in this notice under ” Information we collect about you”.

In some circumstances we may be under a duty to disclose or share your personal information in order to comply with our legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and to prevent crime.

Where we store your information

The data that we collect from you is primarily processed in the UK and is stored on our servers within the European Economic Area (“EEA”), in Ireland.

If your information is ever transferred outside the UK and/or the EEA, we take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism or the adoption of approved standard contractual clauses that ensure the strong UK and EEA protections are carried through in all our contractual relationships, and that personal information is at all times treated securely and in accordance with this privacy policy. 

How long we keep your information

We typically retain personal information for as long as you have an account or do business with us in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings. 

We may also be required by law to keep certain financial records for longer than the above period. This will be notified to you at the relevant time of providing that information.

We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Your rights

You have the right under certain circumstances:

to be provided with a copy of your personal information held by us;

to request the rectification or erasure of your personal information held by us;

to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);

to object to the further processing of your personal information, including the right to object to marketing (as mentioned in ‘Our promotional updates and communications’ section;

to request that your provided personal information be moved to a third party.

your right to withdraw consent where we are processing your data based on consent.

 You can also exercise the rights listed above at any time by contacting us at priva[email protected] or by submitting a request form by clicking here.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see

http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).

The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal information, as well as deal with any complaints that you have about our processing of your personal information. 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: [email protected]

CCPA Notice

The California Consumer Privacy Act (“CCPA“) provides California residents with certain rights relating to their Personal Information. This section describes your CCPA rights and how to exercise any of those rights.

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request, and only twice in a twelve (12) month period. The request must provide requested information that allows us to verify that you are the person about whom we collected Personal Information. You will not be required to create an account to submit a verifiable consumer request. We may need to request additional information from you to verify your identity or understand your request.

CCPA Privacy Notice

The CCPA defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements	NO
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us	YES
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO

 

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by visiting https://www.nuclera.com/contact/, or by referring to the contact details at the top of this document.

If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data.

Nuclera Ltd. has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Nuclera Ltd. will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data – Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed – Request to know

Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;
• the categories of personal information that we collect;
• the purposes for which the collected personal information is used;
• whether we sell your personal information to third parties;
• the categories of personal information that we sold or disclosed for a business purpose;
• the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
• the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

• you may object to the processing of your personal data
• you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
• you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
• you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by visiting https://www.nuclera.com/contact/, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.